Customer Service Officer
Job No:
AGPC250
Location:
Melbourne
The Australian Grand Prix Corporation (AGPC) is responsible for staging two iconic international events, the Formula 1® Australian Grand Prix in Melbourne and the Australian Motorcycle Grand Prix in Phillip Island. We are internationally recognised and respected leaders in sport.
Our people at AGPC are a group of passionate and talented people who work hard year-round to make these events possible. We have different specialist departments working towards a clear common goal - providing Melbourne and Victoria with world-class international events.
At AGPC, we enjoy working on the best of sport, events and entertainment. Our fun and dynamic environment means our employees are constantly surrounded by unique experiences as well as a high-performing team of innovators, and we need one more.
We are excited to announce that we are looking for an Customer Service Officer to join our highly motivated, talented and driven Operations department. Please note this is an event role commencing early March and will end 04 April 2023.
Reporting to the Customer & Community Operations Manager, This customer service role is designed to complement existing functions across hospitality, grandstand and GA patrons when “troubleshooting” needs to be applied and a physical presence is required at certain situations, or where the existing subject matter expert cannot be in two places at once. It takes pressure off the staff that cannot always be at a situation or not give it the time and actions it deserves. The role has a wide-ranging remit across all functions and it is this depth and breadth of exposure that gives it rare access to all services and related AGPC customer service protocols. The role covers answering, tracking and reporting on all correspondence received via the Customer Hotline as well as the various online methods of providing feedback.
To succeed in this role, you will have:
- Experience in customer service
- Experience in trouble shooting and issue resolution
- Experience in event management
- Administration support
- Experience in a similar Event Operations Centre environment is desirable
To view the full position description please click here
If this sounds like you, we would love to hear from you today.
AGPC embraces flexible work arrangements and we celebrate and harness diversity, considering it a competitive advantage.
We are an equal opportunity employer and encourage applications from people of all diverse backgrounds.
Our organisation promotes the safety, well-being and inclusion of all our consumers including children and appropriate rigorous reference and background checks will be undertaken.