Customer Service Officer

The Australian Grand Prix Corporation (AGPC) is responsible for staging two iconic international events, the Formula 1® Australian Grand Prix in Melbourne and the Australian Motorcycle Grand Prix in Phillip Island. We are internationally recognised and respected leaders in sport.

Our people at AGPC are a group of passionate and talented people who work hard year-round to make these events possible. We have different specialist departments working towards a clear common goal - providing Melbourne and Victoria with world-class international events.

At AGPC, we enjoy working on the best of sport, events and entertainment. Our fun and dynamic environment means our employees are constantly surrounded by unique experiences as well as a high-performing team of innovators, and we need one more.

We have an exciting short-term opportunity for two Customer Service Officers to join our Operations team for the delivery of the Formula 1® Australian Grand Prix 2024. These 2 roles are commencing Mid-February till end of March/Early April 2024. 

The key focus of this role is to help ensure maximum satisfaction, quality and delivery for all customers and stakeholders across the venue.

The key focus areas of the role include:

• Manage all customer facing emails and respond to queries
• Management of customer feedback portal
• Attend to customer experience issues as they arise around the venue
• Answer and action all messages that come through the customer text message service during the event.
• Collate customer feedback and outcomes for monitoring purposes

To succeed in this role, you will have:

• Experience in customer service
• Experience in trouble shooting and issue resolution
• Experience in event management
• Experience in a similar Event Operations Centre environment is desirable

To view the full position description please click here.

If this sounds like you, we would love to hear from you today. 

Click here to learn more about our employment offering and culture here at the Australian Grand Prix Corporation. 

AGPC is committed to promoting and maintaining a diverse workforce and an inclusive workplace by encouraging a culture of respect, dignity and openness to other’s differences and perspectives. We welcome applicants who bring their whole and true self to work regardless of gender identity or sexual orientation, race, age, disability status, or family and caring responsibilities.

If your application proceeds to the interview stage, a member of our team will discuss any assistance or adjustments you require to participate in the interview process.